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Back to topCreditRiskMonitor Scores Big for Product Quality, Customer Support, and Net Promoter Score (NPS) in Subscriber Survey
Customers indicate a high level of satisfaction with our products and services. Learn more about our methodology and results.
Net Promoter Score (NPS)
77On a scale from -100 to +100, our score is considered excellent.
Product Quality & Customer Support
4.6/597% of customers ranked CreditRiskMonitor products at or above 4/5.
"Promoters" vs. "Detractors"
27XAcross all respondents, 27 times as many customers were satisfied promoters than dissatisfied detractors.
The Net Promoter Score (NPS): A Standard Measure of Customer Satisfaction
In early 2025, we engaged our customers with a simple survey in which we asked the 'ultimate question' used by businesses across industries to help them understand their customers' overall satisfaction and willingness to recommend a product. We asked:
"How likely are you to recommend CreditRiskMonitor products to a friend or colleague?"
Respondents who answered the "ultimate question" with a rating from 0 to 6 are considered detractors: they're people who can be considered unhappy customers.
Those who answered with a 7 or 8 are considered passives: they're neither dissatisfied nor highly satisfied.
And those who answered with a 9 or a 10 are considered promoters: they're loyal, enthusiastic fans.
How the NPS is calculated
The Formula: NPS Score = % of Promoters - % of Detractors
To calculate the Net Promoter Score, companies determine the percentage of customers who are promoters (those who scored 9 or 10) minus the percentage who are detractors (those who scored 0 to 6).
What is an excellent NPS?
Because the NPS can range from -100 to 100, scores above 0 are generally considered "good", while those above 70 are considered excellent. While data vary, published reports indicate that a score of 77 is significantly above the norm for the B2B Software & SaaS industry.
Responses to our survey indicated a high ratio of promoters vs. detractors within our user base - leading to an excellent 77 NPS!
Customers Gave Top Marks for Customer Support and Product Quality, Too.
As well as asking our customers the "ultimate question" to calculate the NPS, we also requested feedback about their perception of our solutions. Here's what we asked, and the results:
Question 1: How would you rate the overall quality of our product?
97% of customers ranked us at a 4 or 5 out of 5.
Question 2: How satisfied are you with our customer support?
98% of customers rated our customer support at a 4/5 or higher.
Summary
We're very proud of the results of our customer survey: our +77 NPS is significantly higher than the SaaS industry average (+36). Similarly, our 4.6/5 customer service and product satisfaction scores speak for themselves.
But we're not resting on our laurels! We're committed to getting regular feedback from our customers, which helps us to make our products and services even better.
If you're ready to learn more about CreditRiskMonitor and to join the thousands of happy customers already benefiting from our solutions, please get in touch!
Request Contact from CreditRiskMonitor
CreditRiskMonitor is a B2B financial risk analysis platform designed for credit, supply chain, and other risk managers. Our service empowers clients with industry-leading, proprietary bankruptcy models including our 96%-accurate FRISK® Score for public companies and 80+%-accurate PAYCE® Score for private companies, and the underlying data required for efficient, effective financial risk decision-making. Thousands of corporations worldwide – including nearly 40% of the Fortune 1000 – rely on our expertise to help them stay ahead of financial risk quickly, accurately, and cost-effectively.